Shipping policy

Last Updated: August 25, 2026

Thank you for shopping with AVENEW. We are committed to making your delivery experience simple, reliable, and hassle-free. Please review our Shipping Policy below.

1. Delivery Coverage

We currently deliver orders throughout Bangladesh using trusted courier and delivery partners.

2. Order Processing

  • Orders are generally processed within 1–2 business days after confirmation.
  • Orders placed on holidays or during special campaigns may require additional processing time.
  • Once your order has been shipped, you may receive delivery updates through the contact information provided during checkout.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

Delivery times are estimates and may be affected by courier delays, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

The applicable delivery charge may vary depending on the delivery location, order size, or promotional offers.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Phone number
  • Delivery address
  • Area/thana
  • Any necessary delivery instructions

AVENEW will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or cannot be reached by phone, additional delivery charges may apply for re-delivery.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please refer to our Refund Policy for information about refunds, replacements, and returns.

8. Contact Us

If you have any questions about your order or delivery, please contact us:

Phone: 01963279720
WhatsApp: 01963279720
Facebook: AVENEW