Refund policy

Last Updated: August 25, 2026

Thank you for shopping with AVENEW. We want to make your shopping experience simple, transparent, and hassle-free. Please review our Refund Policy below.

1. Eligibility for Refunds

A refund may be offered if you receive:

• A damaged product
• A defective product
• An incorrect product

Please contact us as soon as possible after receiving your order and provide the necessary details regarding the issue.

2. Refund Process

Once you contact us, we will review your request and may ask for photos or other information to verify the issue.

After reviewing the case, we will determine whether you are eligible for a refund or replacement, depending on the circumstances.

3. Non-Refundable Products

Some products may not be eligible for a refund unless they are received damaged, defective, or incorrect.

Products that have been used, damaged after delivery, or returned without meeting our requirements may not qualify for a refund.

4. Refund Approval

If your refund is approved, we will process it through the applicable payment method or arrange the refund according to the circumstances of your order.

The time required for the refund to reach you may vary depending on the payment method or financial service provider.

5. Contact Us

If you have any questions regarding our Refund Policy or would like to request a refund, please contact us:

Phone: 01963279720
WhatsApp: 01963279720
Facebook: AVENEW

We reserve the right to review each refund request individually and determine eligibility based on the condition of the product and the circumstances of the order.