Refund policy

Last Updated: October 15, 2026

Thank you for shopping with AVENEW. We want to make your shopping experience simple, transparent, and hassle-free. Please review our policy below.

1. Refund Policy

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

After reviewing the issue, we may offer a replacement or refund, depending on the situation.

Please note that some products may not be eligible for a refund unless they are damaged, defective, or incorrect.

2. Return Policy

To request a return, please contact us at 01963279720 as soon as possible after receiving your order.

Returned products must be in their original condition and securely packaged. Once we receive and inspect the product, we will process the eligible refund or replacement accordingly.

3. Cancellation Policy

You may cancel your order before it has been processed or shipped.

To cancel an order, please contact us as soon as possible at 01963279720, or message us on WhatsApp or Facebook.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Return Policy may apply.

Contact Us

If you have any questions regarding our Return, Refund, or Cancellation Policy, please contact us.
Phone: 01963279720